Availability & Booking

Terms & Conditions

Balneden Steading - Terms and Conditions of Let

When you submit a booking via our online reservation system you are required to acknowledge acceptance of our Terms and Conditions of Let and Privacy Statement.  You will then receive an automatically generated Booking Summary by email to the address you provided in the Booking Form. This does not constitute a contract between us. A Contract shall only arise when we subsequently confirm your booking in writing by email or post. Once a booking has been confirmed, a Contract has been entered into on the following basis.

Privacy Statement

Here at Balneden Steading we take your privacy seriously and will only ever use your personal information to:

Access to and use of data is strictly limited to the owners and employees of Balneden Steading, our booking system operator and any third parties you choose to engage with in relation to your booking, such as purchase cancellation insurance.

We neither collect nor hold payment card details; we simply furnish you with a direct link to a third-party, HolidayRentPayment, who will process your card payment and who are responsible for the security of the personal information you provide to them.

For further details on how we look after your personal information please read our Privacy Policy.


1.  A completed online Booking Form agreed by both parties is a binding Contract and that any subsequent amendments must be agreed by both parties in writing.
2.  A non-refundable deposit of £100 is due upon receipt of confirmation of your booking, with the balance payable 12 weeks before the start of the holiday.  If a booking is made less than 12 weeks before the commencement of your stay, full payment is due upon confirmation of your booking. Failure to pay on time will result in the property being made available for re-booking.
3.  With the exception of bookings affected by Covid-19, cancellations within 12 weeks of arrival will only be refunded to the extent that we are able to re-let the property.  If the accommodation is re-let at the full rate, a full refund, less an administration fee of £25 per week, will be made.  If at a lesser rate a partial refund will be made.  If not re-let, then no refund will be made.  We therefore recommend that you insure your holiday against cancellation and curtailment.  NB: the optional Booking Protect insurance policy we market does not provide cover for Covid-19 and is unrelated to our Terms and Conditions which you are currently reading.
4.  Where a booking is affected by Covid-19 restrictions on national or regional travel to Balneden Steading, or our ability to trade, we will offer the choice of deferring the booking to a future date, subject to any associated price adjustment being satisfied, or a full refund of accommodation costs.  This Covid-19 exception to our cancellation policy in Term 3 does not extend to instances where bookings cannot be taken up due to guests being required to self-isolate or quarantine as a consequence of contracting Covid-19, being a close contact of someone who has, or international travel.
5.  To accept that should the property become unavailable through any cause covered by our insurance provider, our liability is limited to the repayment in full of any rent received (including the deposit) and, that we cannot be held accountable for unavailability of the property for any other reason.  
6.  To agree not to sub-let or re-assign the property to another person or persons without the owners’ written permission.
7.  The person whose name appears on the Booking Form agrees to take full responsibility for ensuring that the following Conditions of Let are adhered to by all members of their party and that any relevant Covid-19 rules and regulations are followed by all guests, including any visitors.


a.  To limit the number of people occupying any one property to that stated in the booking form, unless by prior consent with the owner.

b.  To keep any pets under strict control at all time and accept full liability for any damage caused. Dogs must be house-trained, not left alone at any time in or near the accommodation, and must be kept on a lead when exercising on the adjacent farmland. Dogs are not allowed on furniture or in the bedrooms. Any fouling in the gardens or around the cottages should be cleaned up immediately.

c.  To accept that the responsibility for personal property of guests occupying the accommodation is solely theirs. All vehicles are also left at the guests’ risk. Also, guests agree to absolve the Property Owner of any responsibility for any accident or mishap to persons or property whilst on the premises or whilst engaged in any activity therein/thereon, or from any illness or injury arising from any cause whatsoever.

d.  To use the property solely for its purpose as self-catering holiday accommodation and to accept the Owners right to refuse to hand over the property to any person deemed unsuitable to take charge. Causing a nuisance or disturbance to neighbours, unreasonable behaviour or disrupting the activities of the Glenlivet Estate and its’ tenants may result in guests being asked to leave.

e.  To allow the Owners and their agents access to the property at all reasonable times.

f.  To be responsible for shutting all exterior doors and appropriate windows and securing the property when absent or sleeping.

g.  To respect and look after their accommodation during their stay and to leave the property clean and tidy.

h.  To segregate all recyclable waste and dispose of all waste in the appropriate bins by the roadside gate.

i.  To notify and reimburse the Owners for any breakages, loss or damage, other than those due to fair wear and tear.

j.  To vacate the property by 09.00hrs at the latest on the final day of let, unless otherwise agreed with the Owners. Guest arrival time is from 17.00 hrs. onwards on the first day of your booking.

k.  There is a strictly No Smoking policy inside all cottages.

l.   To take responsibility for minimising fire risk.